Contact Xspiceo
Headquarters
Plot A-17, Industrial Estate
Pondicherry 605 009, India
Office Hours
Monday – Saturday 09:00 – 18:00 IST
Emergency support available round-the-clock.
Premise Visits
Mention your location and we’ll schedule the nearest specialist.
Multinational
Offices in India, UAE, Bahrain, Muscat and
Eurpoean countries.
Xspiceo Global Traders
Send Us A Message
Connect with us and get assistance within 24 hours.
Frequently Asked Questions
How quickly will someone respond to my enquiry?
We acknowledge all calls, emails, WhatsApp messages, and form submissions within one business day—urgent requests typically receive a callback in under four hours.
Is there a fee for the first consultation or site-visit quote?
No. Your initial 30-minute consultation (phone or video) and a high-level budgetary quote are completely free. Consult with our agents.
Do you offer emergency support outside regular office hours?
Yes. Our on-call chemists and logistics coordinators provide 24 × 7 emergency support for critical issues like Legionella alerts, rapid pH swings, or unexpected corrosion spikes.
Can I send water or deposit samples before speaking with a specialist?
Absolutely. Request an RMA number via email; we’ll supply shipping instructions and chain-of-custody forms so your samples reach our ISO-17025-aligned lab safely.
Will you sign a non-disclosure agreement (NDA)?
Certainly. We have a standard mutual NDA, or we can review and execute your company’s template prior to any data exchange.
Which are Fast Service regions?
With hubs in Chennai, Doha, Nairobi, and Kota Kinabalu, we can usually have a certified engineer on-site anywhere in South Asia or the GCC within 48 hour.